Terms of Service

1. Acceptance of Terms

By accessing or using MapMatix services, you agree to be bound by these Terms of Service and our Privacy Policy. If you disagree with any part of the terms, you may not access our services. We reserve the right to update or modify these Terms at any time. Your continued use of our services after changes constitutes acceptance of the updated Terms.

2. Description of Services

MapMatix provides business automation services, CRM optimization, workflow tools, and related software solutions designed to help businesses streamline operations. Our services include:

• CRM audits and health assessments
• Workflow and automation implementation
• Custom software development and integrations
• Data integration and migration services
• Ongoing support and maintenance

3. Account Responsibilities

When you create an account or engage our services, you agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update any information that changes
• Accept responsibility for all activities under your account

MapMatix is not responsible for unauthorized access to your account resulting from your failure to protect your credentials.

4. CRM Audit Guarantee

Our CRM audit services include a money-back guarantee: if we don't find at least 3 actionable issues in your CRM, we will refund your audit fee in full. This guarantee applies to all audit tiers (Health Check, Benchmark, and Strategic). An "actionable issue" is defined as a problem that, when addressed, can reasonably be expected to improve your business operations, efficiency, or revenue. The determination of what constitutes an actionable issue is at our reasonable professional discretion.

5. Client Responsibilities

To receive our services effectively, you agree to:

• Provide accurate and complete information about your business and systems
• Grant necessary access to your CRM and related systems for audit and implementation work
• Respond to our communications in a timely manner
• Review and provide feedback on deliverables within agreed timeframes
• Ensure you have proper authority to grant us access to your business systems
• Maintain appropriate backups of your data before implementation work begins

6. Payment Terms

Payment terms are specified in your service agreement or invoice:

• Audit Services: Payment is typically due upon booking
• Project Work: May require deposits or milestone payments as specified
• Ongoing Services: May operate on a monthly retainer basis
• Free Trials: If offered, specific terms will be provided at enrollment

Payments are processed through third-party processors (Stripe, QuickBooks). We do not directly store credit card information. All fees are non-refundable except as specified in our guarantee or agreed in writing.

7. Data Ownership & Usage

You retain full ownership of your data. By using our services, you grant MapMatix a limited license to:

• Access and process your data as necessary to deliver services
• Create and store copies required for service delivery
• Use de-identified, aggregated data for analytics and service improvements

8. Third-Party Integrations

Our services may integrate with third-party platforms (CRMs, scheduling tools, etc.). MapMatix is not liable for third-party service failures, availability issues, data breaches at third parties, or policy changes by third parties that affect integrations. You are responsible for maintaining your agreements with third-party service providers.

9. Intellectual Property

MapMatix Property: We own all rights to our platform, tools, methodologies, templates, and pre-existing frameworks.

Custom Work: Upon full payment, you own all custom work products created specifically for your project, including custom code, configurations, and documentation.

Feedback: Any feedback, suggestions, or ideas you provide about our services may be used by MapMatix without obligation or compensation to you.

10. Confidentiality

We treat all client information as confidential. We will not disclose your business information, CRM data, strategies, or project details to third parties without your consent, except as required by law. This confidentiality obligation survives the termination of our business relationship.

11. Disclaimer of Warranties

Services are provided "as is" without warranties of any kind, express or implied. While we strive for excellence, we do not guarantee specific business outcomes, automation execution results, or uninterrupted service availability. Results depend on many factors including your data quality, team adoption, and external systems.

12. Limitation of Liability

MapMatix's total liability for any claims arising from our services is limited to the amounts you paid for the specific service in question during the preceding 12 months. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption. These limitations do not apply to liability arising from willful misconduct or breaches of confidentiality.

13. Data Export & Termination

Upon termination of services:

• You have 30 days to export your data from any MapMatix-hosted systems
• Data deletion follows within 180 days, except where legally required to retain
• You remain responsible for payment of all work completed prior to termination
• We will provide reasonable transition assistance upon request

Either party may terminate ongoing service agreements with 30 days written notice.

14. Dispute Resolution

Any disputes arising from these Terms or our services will first be addressed through good-faith negotiation. If resolution cannot be reached through negotiation, disputes will be resolved through binding arbitration. These Terms are governed by the laws of the State of Idaho, and any litigation shall take place in the courts of Bonneville County, Idaho.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or prominent notice on our website. Changes are effective immediately upon posting. Your continued use of our services after changes constitutes acceptance of the new Terms.

16. Contact

For questions about these Terms of Service, please contact us:

• Email: matt@mapmatix.com
• Phone: (509) 792-3594