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LEGAL

Terms of Service

Last updated: July 1, 2026

1. Acceptance of Terms

By accessing the MapMatix website or using our services, you agree to these Terms of Service. If you accept these terms on behalf of a company, you confirm you have authority to bind that company. If you do not agree, please do not use the website or our services.

2. Relationship to Your Service Agreement

Client engagements are governed by a separate Master Service Agreement (your "Service Agreement") signed by MapMatiX LLC and the client, together with its Key Commercial Terms. These Terms of Service govern your use of this website and our general dealings with you. Where these Terms and a signed Service Agreement cover the same engagement-specific matter, such as fees, the retainer, intellectual property, confidentiality, liability, or term, the signed Service Agreement controls.

3. Description of Services

MapMatix provides automation, integration, data, custom development, and CRM services, along with related technology consulting. This includes workflow automation, connecting software systems, data cleaning and migration, dashboards and custom applications, CRM setup and administration, and ongoing support. The specific work for each client is described in that client's Service Agreement.

4. Account Responsibilities

You are responsible for the accuracy of the information you provide, for keeping any accounts or credentials you use with us secure, and for the activity that occurs under your account. Please notify us promptly of any unauthorized use.

5. Client Responsibilities

Our work depends on your timely cooperation. You agree to designate a point of contact, provide the access, data, and materials we reasonably need, respond within a reasonable time, and make sure the information you give us is accurate and complete. Our timelines and estimates assume this cooperation.

6. Payment Terms

Services are performed on an hourly basis and drawn against a prepaid retainer.

  • Prepaid retainer. Before work begins, you fund a retainer in the amount set out in your Service Agreement. The retainer is a deposit we apply against work as it is performed. Some engagements instead use a recurring monthly retainer, funded monthly in advance.
  • Your cost ceiling. We bill only against funds you have already deposited, so your financial exposure is limited to the funds on deposit. Any estimate of hours or cost is a good-faith projection, usually given as a range, and is not a fixed price or a cap.
  • Replenishment. When your balance reaches the threshold in your Service Agreement, we ask you to top up the retainer so the work can continue without interruption. If the retainer is depleted and not replenished, we may pause work until it is.
  • Unused funds are refundable. Retainer funds remain yours until earned, and we recognize fees only as work is performed. Unused funds are never forfeited. They roll forward, and on completion or termination we reconcile the balance and, at your choice, refund it or credit it toward future work.
  • Invoices and late amounts. Replenishment and recurring invoices are due on receipt. Amounts not paid when due may accrue interest as set out in your Service Agreement.
  • Satisfaction guarantee. A first ten hours satisfaction guarantee applies, as described in your Service Agreement.

Exact rates, retainer amounts, thresholds, tiers, and terms are set out in your Service Agreement.

7. Data Ownership and Usage

You keep ownership of the data and materials you provide, and you grant us the access we need to perform the services. We handle your data to deliver and support the work, and in line with our Privacy Policy. Where you share login credentials so we can access your tools, we encrypt them and use them only to perform your engagement.

8. Third-Party Integrations

Our work often involves third-party platforms and services, for example CRM, hosting, automation, and payment platforms, that you license or control. We do not control and are not responsible for the availability, performance, security, pricing, or discontinuation of those platforms, or for the acts of their providers. You are responsible for obtaining and maintaining your own accounts, licenses, and subscriptions, and for their fees.

9. Intellectual Property

We retain all rights in our pre-existing tools, frameworks, methodologies, and reusable components ("MapMatix IP"). Upon full payment of the fees due for the work, we assign to you the custom deliverables created specifically for you. To the extent any MapMatix IP is incorporated into those deliverables, we grant you a perpetual, non-exclusive, royalty-free license to use it as part of the deliverables for your internal business purposes. If you give us feedback or suggestions, we may use them without restriction. We may use artificial intelligence and code-generation tools in performing the work, as described further in your Service Agreement.

10. Confidentiality

Each party will hold the other's non-public information in confidence, use it only to perform or receive the services, and not disclose it except as needed to carry out the work, under confidentiality obligations at least as protective as these. This does not apply to information that becomes public through no fault of the receiving party, was already known to it, is rightfully received from a third party, or is independently developed without use of the confidential information.

11. Disclaimer of Warranties

We perform services in a professional and workmanlike manner consistent with industry standards. Except as expressly stated in your Service Agreement, the website and services are provided "as is," and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services or deliverables will be error-free or uninterrupted.

12. Limitation of Liability

To the maximum extent permitted by law, each party's total liability arising out of or related to these Terms or the services will not exceed the greater of the fees paid to MapMatix for services performed in the twelve (12) months before the claim, or five thousand dollars ($5,000), and it excludes any undrawn retainer funds. Neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, goodwill, or data. These limits do not apply to a party's gross negligence or willful misconduct, a breach of confidentiality, amounts you owe us, or our infringement of your intellectual property. Where your Service Agreement addresses these matters, it governs.

13. Data Export and Termination

Either party may terminate an engagement on thirty (30) days' written notice, subject to any minimum term in your Service Agreement. On termination, you will pay for services performed through the end date, and we will reconcile the retainer and refund or credit the unused balance at your choice. You will have a reasonable period, as set out in your Service Agreement, to export your data, after which we may delete it, except for data we are required to retain by law or that remains in routine backups overwritten in the ordinary course.

14. Dispute Resolution

The parties will first try to resolve any dispute through good-faith discussion. These Terms are governed by the laws of the State of Idaho, without regard to its conflict-of-laws rules. Any litigation will take place in the state or federal courts located in Idaho, and you consent to their jurisdiction.

15. Changes to These Terms

We may update these Terms from time to time. We will post the updated version with a new "last updated" date, and material changes apply going forward. Your engagement terms are set by your signed Service Agreement, which changes only by a written amendment signed by both parties.

16. Contact

Questions about these Terms:

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